Supervisor -OAM (Radiology)
Job ID 358747 Date posted 05/13/2025- Jacksonville, FL
- Full Time
- Administration
- Remote: No
Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.
- Medical: Multiple plan options.
- Dental: Delta Dental or reimbursement account for flexible coverage.
- Vision: Affordable plan with national network.
- Pre-Tax Savings: HSA and FSAs for eligible expenses.
- Retirement: Competitive retirement package to secure your future.
Responsibilities
The OAM Supervisor position assumes responsibility for the daily operations of the Office of Access Management areas, including direct supervision of the Scheduling Operations Specialists, Patient Service Specialists, Patient Appointment Service Specialists and Assistant Supervisor OAMs and other positions as assigned. The individual must apply professional supervisory and scheduling expertise, exercising initiative and proficient organizational skills to perform a variety of duties in support of patients, physicians, employees, referring providers, external organizations and the institution. Works closely with practice leadership to partner in meeting and anticipating practice and access needs. Daily responsibility for patient flow and scheduling, meeting quality and productivity metrics, management, analysis and reporting of appointment metrics. Actively responsible for the recruiting, hiring, orientation and training of work unit employees. Performs competency testing for staff, conducts performance reviews and actively supports professional development of staff. Addresses employee performance and conduct and fairly enforce Mayo Clinic policies and procedure. Individual should be able to identify areas of improvement and implement solutions. Responsible for budget preparation and management. Demonstrates the ability to interpret and communicate relevant data and information. Exhibits confidentiality, flexibility and accountability. Prioritizes heavy work volume for work unit in a fast-paced environment. Performs duties independently and initiates judgment in handling difficult or critical situations.
Qualifications
Associate's degree plus 5 years of related experience or Bachelor’s degree with 3 years of related experience.
Additional Qualifications
One (1) year in a leadership role within OAM or three (3) years working within OAM preferred. Three (3) years of relevant experience including lead roles, project management, supervisory experience, and highly skilled operational expertise is preferred. Three years' of training experience preferred. Medical Terminology required. J Prior management experience and/or extensive knowledge of scheduling operations and Mayo Clinic policies and procedures are required. Must have demonstrated strong communication and interpersonal skills, problem solving, organizational ability, flexibility, willingness to participate and induce change to improve efficiency and patient care. Effective coaching, mentoring, and counseling skills are necessary. Must have knowledge of multiple electronic applications which supports scheduling operations and other computer experience is preferred. Able to perform all duties that are assigned under you.
Exemption Status
Exempt
Compensation Detail
$60,548 - $90,854 / year
Benefits Eligible
Yes
Schedule
Full Time
Hours/Pay Period
80
Schedule Details
Monday - Friday, standard business hours
International Assignment
No
Site Description
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the "EOE is the Law". Mayo Clinic participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.
Recruiter
Charlie Shelton
Join our talent community.
Join our global talent community to receive alerts when new life-changing opportunities become available.
Jobs for you
- Phoenix, Arizona Nurse Practitioner or Physician Assistant - Survivorship Nurse Practitioner, Physician Assistant
- Phoenix, Arizona Acute Care Nurse Practitioner or Physician Assistant - Neurosurgery Nurse Practitioner, Physician Assistant
- Jacksonville, Florida Surgical Technologist - Neurosurgery Operating Room - ST Nursing Surgical Tech / Assistant, Surgery
- Onalaska, Wisconsin Phlebotomist I or II - Phlebotomy Phlebotomy
You have no Recently Viewed Jobs. View all available opportunities.
-
About Us
If you want to know what it's really like at Mayo Clinic, just ask. You'll find that our pride–in where we work, and in what we do–is a common trait. You will also find a lot of inspiring stories about lives changed for the better.
-
Nurse Residency Program
The Nurse Residency Program (NRP) is for all nurses with less than 12 months of experience, to be completed within the first year. NRP provides a framework for a successful transtion to a professional nurse by promoting educational and personal advancement.
-
Benefits
As your career evolves, our compensation and benefits packages are designed to change with you — meeting needs now, and anticipating what comes next. We know that when Mayo Clinic takes care of you, you can take better care of our patients.
Equal opportunity
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status, or disability status. Learn more about "EEO is the Law." Mayo Clinic participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.
Wage and Hour Divisions FMLA poster
Employee Polygraph Protection Act Rights Poster
Reasonable accommodations
Mayo Clinic provides reasonable accommodations to individuals with disabilities to increase opportunities and eliminate barriers to employment. If you need a reasonable accommodation in the application process; to access job postings, to apply for a job, for a job interview, for pre-employment testing, or with the onboarding process, please contact HR Connect at 507-266-0440 or 888-266-0440.
Job offers
Job offers are contingent upon successful completion of a post offer placement assessment including a urine drug screen, immunization review and tuberculin (TB) skin testing, if applicable.
Recruitment Fraud
Learn more about recruitment fraud and job scams
Advertising
Mayo Clinic is a not-for-profit organization and proceeds from Web advertising help support our mission. Mayo Clinic does not endorse any of the third party products and services advertised.
Advertising and sponsorship policy | Advertising and sponsorship opportunities
Reprint permissions
A single copy of these materials may be reprinted for noncommercial personal use only. "Mayo," "Mayo Clinic," "MayoClinic.org," "Mayo Clinic Healthy Living," and the triple-shield Mayo Clinic logo are trademarks of Mayo Foundation for Medical Education and Research.
Any use of this site constitutes your agreement to the Terms and Conditions and Privacy Policy linked below.
Terms and Conditions | Privacy Policy | Notice of Privacy Practices | Notice of Nondiscrimination
© 1998-2025 Mayo Foundation for Medical Education and Research (MFMER). All rights reserved.