Application Analysts support the long-term goals of the Office of Administrative System Transformation (OAST) through consultation, process improvement and digital transformation. Responsible for providing the functional expertise on OAST software applications, evaluating business processes, making recommendations, developing innovative solutions, and improving processes using digital standards and technology. Supports software programs or modules across multiple business and/or other functions. Understands the business environment and the impact IT can have on the business environment. Provides analysis and support for installed systems as well as system implementation and integration projects that require systems analysis, design, testing and implementation for specific modules or applications. Optimizes the application and end to end processes to achieve efficiency and enhanced end user experience. Maintains knowledge of existing systems and core domain operations (e.g., Finance, Human Resources, Supply Chain Management, Scheduling) and is certified in the vended application, as required. Understands strategic product direction to inform Mayo product roadmaps. Configures, designs, develops, or modifies applications via vendor tools or augmented tools developed within Mayo Clinic and is able to validate data integrity of changes introduced. Validates system changes align with stakeholders’ needs / requirements to ensure completeness, correctness, and clarity. Validates solution to ensure it satisfies the stated requirements. Provides software quality assurance services for projects and systems and ensures regulatory compliance as it applies to software support for the business areas served. Resolves customer problems with software and responds to requested improvements and enhancements. Provides or reviews content for updating FAQs, job aids, and training materials. Research requests to determine scope, size, and impact. Works with customers to elicit requirements through a variety of techniques. Functions as a liaison between clinical, business, and technical areas throughout the lifecycle of the system, including transformation efforts. Supports and participates in data governance, reference data management, and/or data standards. Participates actively in business meetings, which may include participants of various levels and roles throughout Mayo Clinic. Possesses ability to logically translate and disseminate technology insights to non-technical stakeholders. Builds credibility and rapport with customers to understand their needs. Manages small- to mid-sized projects. Contributes to software and end-to-end process testing activities. May be required to provide 24/7 on-call support.

This vacancy is not eligible for sponsorship/ we will not sponsor or transfer visas for this position. 

Bachelor’s degree with minimum of 4 years of relevant experience. Relevant experience is considered in administrative areas such as HR, Finance, Supply Chain, Healthcare, or Information Technology. In lieu of degree, H.S. Diploma and 8 years of relevant experience may be considered.

Vendor application certification may be required.  Previous healthcare experience and knowledge of administrative systems preferred. Knowledge and experience with project management, systems analysis and design, software testing, process management or engineering, systems documentation preparation, and data management and analysis preferred. Must be customer-service oriented, timely in responses to requests for service/information, able to manage multiple tasks, teams and/or priorities, and able to work independently.

Preferred skills/experience: 

• Knowledge of UKG Pro Workforce Management.
• Timekeeping, configuration, and integrations experience.