Breakthrough

The Director, Transformation - Accelerate is accountable for the overall strategy, design, operational health, and successful delivery of the Accelerate developer program. This leader owns the program as a business capability, ensuring Accelerate delivers measurable value to solution developers and platform ecosystem partners while maintaining operational excellence, quality, impact, profitability, and long-term global scalability.

Working cross-functionally across Product, Growth & Management, Marketing, Enablement, Delivery, Operations, Technology & Data, Customer Success, Finance, and regional teams, the Director defines the program's market offering, developer journey, capabilities and tools, governs its execution, and continuously evolves the program to meet changing developer, partner, market, and business objectives.

While the Growth & Management Team is accountable for developer acquisition, pipeline development, account growth, and commercial relationships, the Director serves as the executive owner of the Accelerate program itself, partnering closely with Growth on go-to-market strategy and execution and with Services and Delivery to ensure high-quality developer outcomes and long-term program success.

The ideal candidate will bring experience leading health technology developer and accelerator programs; establishing and scaling global ecosystem operations; working with startups and emerging technology companies, including an understanding of regulatory, validation, and commercialization pathways; and sufficient fluency in contemporary data science, AI, and technology development practices to effectively engage with solution developers and technical teams.

Key Responsibilities 

Program Strategy & Design

• Own the strategic vision, roadmap, and evolution of the Accelerate developer program, including its expansion as an end-to-end pathway for solution developers.
• Define the capabilities, tools, data and expert-access models, solutions, services, and developer experiences that comprise the Accelerate program, including pathways from discovery and development through validation, qualification, commercialization readiness, and potential deployment and adoption.
• Develop and continuously refine the program value proposition with Marketing and Growth, ensuring alignment to developer needs, market opportunities, regional ecosystem strategy, and organizational priorities.
• Establish program packaging, positioning, business model, and pricing in partnership with Finance and Growth to ensure sustainable margins, competitive differentiation, and scalable global growth.
• Evaluate new capabilities, tools, datasets, partnerships, and program enhancements to expand developer and ecosystem value while maintaining operational efficiency, quality, and scalability.
• Define program standards, governance, success measures, and operating models, including the global framework, decision rights, quality standards, and partner enablement required to support regional Accelerate programs.
• Lead the global and regional operating model for Accelerate, enabling local healthcare, data, and ecosystem partners to activate the program in-market while maintaining a consistent Mayo Clinic Platform methodology, developer journey, brand, governance, and quality standards.

Program Delivery & Operations

• Own end-to-end delivery performance of the Accelerate program, ensuring high-quality execution and a consistent developer experience across core and regional program implementations.
• Lead the operational performance of the program with accountability for quality, delivery effectiveness, developer outcomes, time-to-value, healthcare impact, and overall program health.
• Establish repeatable operational processes, governance, playbooks, and performance metrics that drive predictable execution and enable Accelerate to scale across geographies and ecosystem partners.
• Monitor program financial performance, delivery costs, utilization, revenue, portfolio economics, and margin, implementing improvements to optimize value, profitability, and efficiency.
• Partner with Delivery Managers, Technical Success Managers, Product, Enablement, Technology & Data, Growth, regional teams, and other leaders to remove delivery obstacles and continuously improve execution.
• Ensure risks, dependencies, and operational issues are proactively identified and managed, including those arising from regional market dynamics, partner operating models, data availability, regulatory environments, and cross-functional dependencies.

Executive Partner Leadership

• Serve as the executive program leader for strategic Accelerate developer, healthcare, data, and global ecosystem partners throughout program delivery and evolution.
• Build trusted executive relationships that reinforce confidence in the program's value, execution, and global ecosystem model.
• Partner closely with the Growth & Management Team to support executive engagement, go-to-market planning, strategic opportunities, renewals, expansion, and regional activation.
• Provide executive oversight for complex developer engagements, regional program implementations, escalations, governance meetings, and strategic initiatives.
• Represent the voice of developers and ecosystem partners in driving ongoing program improvements and future capabilities.

Financial & Business Performance

• Own the operational and financial performance of the Accelerate program across core and regional implementations.
• Manage program economics, including revenue, delivery costs, resource efficiency, margins, portfolio value, and investment priorities.
• Establish and monitor key performance indicators for program health, developer and partner outcomes, healthcare impact, growth, operational excellence, global scalability, and financial sustainability.
• Drive continuous improvement initiatives that increase developer and ecosystem value while improving efficiency, scalability, profitability, and program impact.

Leadership

• Build and foster a high-performing, collaborative program organization focused on accountability, innovation, global scale, and continuous improvement.
• Develop leaders and teams responsible for program strategy, design, delivery, regional enablement, and operational excellence.
• Promote cross-functional collaboration that aligns MCP growth, delivery, product, technology, regional, and partner teams around shared Accelerate outcomes.
• Champion a culture of quality, developer and partner value, operational discipline, global collaboration, and continuous learning.

Success Measures

Success in this role is measured by:

• Accelerate program revenue, profitability, margin performance, and portfolio value.
• Quality and consistency of program delivery and developer experience across core and regional implementations.
• Time-to-value and measurable outcomes for solution developers.
• Developer, ecosystem partner, and executive satisfaction and confidence.
• Program growth, adoption, utilization, and progression of developers through the Accelerate pathway.
• Operational efficiency, global scalability, and successful activation of regional Accelerate programs.
• Achievement of program performance, healthcare impact, growth, and business objectives.
• Successful evolution of the Accelerate program to meet changing developer, market, ecosystem, and regional needs.

The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added or assigned.

• 7-10 years of experience in leading and managing complex partnerships across the healthcare ecosystem
• MBA/PhD in business, science, or related field preferred.

• Agile delivery experience

• Assessing market opportunities, threats, and trends by attending industry events, reading industry publications, and gathering market intelligence and feedback

• Within markets, identify key customers, segments, and corresponding high priority targets

• Strong outcome and target-based delivery skills

• Partnership management

• Proven ability to innovate, problem solve and develop new ideas to advance strategic priorities 
• Ability to lead, motivate and promote the continued development of professional staff in a decentralized environment
• Strategic thinker with the ability to formulate compelling vision and strategy and translate that to actionable roadmaps and results. Have superior executive presence and ability to lead executive meetings
• Robust and proactive customer service ethic
• Strong analytical, project management, negotiation, and change management skills
• Effective written/verbal communication skills
• Highly collaborative style
• Ability to lead change and adapt quickly to changing business landscape. 
• Experience working in cross-functional teams and ability to influence and build strong relationships across multiple levels of an organization. 
• Curiosity, a can-do attitude and the ability to learn quickly and thrive in a complex, dynamic environment. 
• Self-starter with outstanding organizational skills and ability to track multiple deliverables with minimal direction.
• Strong team management and leadership skills
• Must be an initiative taker, eager to break new ground and create opportunities for others
• MBA/PhD in business, science, or related field preferred. 
• Experience leading innovation-related methodologies 
• Agile delivery experience 
• Assessing market opportunities, threats, and trends by attending industry events, reading industry publications, and gathering market intelligence and feedback
• Within markets, identify key customers, segments, and corresponding high priority targets
• Strong outcome and target-based delivery skills
• Partnership management