Director, Orchestrate Partner Enablement

Mayo Clinic’s Cure.Connect.Transform. vision and strategy reflect Mayo’s distinctive strengths in innovation and excellence and is expected to secure Mayo’s role as the premier global healthcare provider. Mayo Clinic Platform (MCP) is tightly aligned in this journey aligning the strategy and approach toward these top priorities. 

This role is responsible for leading enterprise-level healthcare transformation efforts to accelerate growth of healthcare partners and holds accountability for the vision and attainment of continued growth of the program and associated revenue. The Director, Transformation will report to the Associate Vice President at Mayo Clinic Platform and will also work collaboratively with key leaders in Mayo Clinic Platform.  The ideal candidate will lead a team to ensure overall success, growth and operations of the program. 

The role is responsible for leading the growth and management of the Program.  The role is responsible for creating and maintaining strategic partnerships to support the development and delivery of high-value solutions and services.  The position will be responsible for the following essential functions:

Strategy

• Create an inclusive and collaborative culture that will drive the team(s) to achieve and surpass growth targets, financial and business goals and objectives; that can communicate the value proposition and understand the strategy.  
• Develop and implement strategy to support sourcing and operational initiatives based on outreach to the Program, data-driven analysis and market expertise
• Identify and proactively initiate outreach to prospects and highlight the unique value of the program
• Drive new technology and business capabilities to support the growth and operations of the program
• Provide strategic oversight of client engagements, network operations, drive contract relationships and provide applicable support in all aspects of the program
• Identify distinctive competencies that will continue to differentiate the program from other competitors
• Track the competitive landscape to benchmark strengths, weaknesses, opportunities and threats from direct competitors, indirect competitors, and potential competitors.
• Collaborate with the leadership team to develop and implement plans for the operational infrastructure of systems, processes, and people designed to accommodate the rapid growth objectives of our organization.
• Build relationships and drive partnerships with the key clients and influencers in the industry

Execution

• Drive operations planning, strategy, implementation, execution and continuous improvement
• Drive efforts to scale the program
• Foster a culture of operational excellence through the development of processes and tools and metrics-based KPIs for successful operations of the program 
• Support adoption of new technologies and tools, and recommend capability improvements to optimize for user experience in the program
• Convert users’ needs, pain points, and observations into GTM channels and offerings using a program- and technology lens
• Determine need for new products based on budget, client needs, and improvements in technology.
• Ensure alignment with other teams in the Mayo Clinic Platform

The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added or assigned.

Minimum Education and/or Experience Required: 

• 7-10 years of experience in leading and managing complex partnerships across the healthcare ecosystem
• Proven ability to innovate, problem solve and develop new ideas to advance strategic priorities 
• Ability to lead, motivate and promote the continued development of professional staff in a decentralized environment
• Strategic thinker with the ability to formulate compelling vision and strategy and translate that to actionable roadmaps and results. Have superior executive presence and ability to lead executive meetings
• Robust and proactive customer service ethic
• Strong analytical, project management, negotiation, and change management skills
• Effective written/verbal communication skills
• Highly collaborative style
• Ability to lead change and adapt quickly to changing business landscape. 
• Experience working in cross-functional teams and ability to influence and build strong relationships across multiple levels of an organization. 
• Curiosity, a can-do attitude and the ability to learn quickly and thrive in a complex, dynamic environment. 
• Self-starter with outstanding organizational skills and ability to track multiple deliverables with minimal direction.
• Strong team management and leadership skills
• Must be an initiative taker, eager to break new ground and create opportunities for others.

Additional Experience and/or Preferred Qualifications:

• Scientific or clinical background (e.g., MS, MPH, PharmD, PhD) is highly preferred or demonstrated ability to engage credibly with scientific and technical audiences.
• Assessing market opportunities, threats, and trends by attending industry events, reading industry publications, and gathering market intelligence and feedback
• Within markets, identify key customers, segments, and corresponding high-priority targets
• Strong outcome and target-based delivery skills
• Account/Partnership management.
• 5+ years of quota-carrying sales or business development experience selling real-world data (RWD), real-world evidence (RWE), clinical research services, or data licensing to biopharma, biotech, medical device, or diagnostics companies, with a track record of meeting or exceeding annual bookings and revenue targets
• Established relationships with decision makers across HEOR, Medical Affairs, Clinical Development and Operations, Epidemiology, RWE, and Data Science functions at large biopharma and emerging biotech companies
• Working knowledge of RWE use cases and study designs, including retrospective and prospective research studies, external control arms, clinical trial feasibility and patient matching, and AI model development, as well as FDA guidance on fit-for-purpose real-world data for regulatory decision-making
• Experience scoping, pricing, and structuring complex data-plus-services engagements, including master agreements, statements of work, and milestone-based pricing, and partnering with legal, compliance, privacy, and research administration to bring agreements to signature
• Understanding of HIPAA, de-identified versus limited and identifiable data use, data use agreements, and IRB requirements as they apply to research partnerships
• Experience building and enabling partner or channel programs, such as health system data networks, data marketplaces, and technology partners, including partner onboarding, joint go-to-market planning, sales playbooks, revenue-sharing models, and lead routing.
• Demonstrated ability to grow single-study engagements into multi-year enterprise relationships, lead joint governance with strategic clients, and build a diversified client portfolio across sponsor types (biopharma, medical device, research foundations, and academic institutions)
• Disciplined pipeline management and forecasting for long, multi-stakeholder sales cycles using CRM tools (Microsoft Dynamics 365 preferred)
• Experience commercializing data or research services within an academic medical center or provider organization, working effectively with clinicians, investigators, and data scientists in a matrixed environment
• Ability to travel for client meetings and industry conferences as needed