Facilitates the completion of electronic patient requests and supports the health care provider by anticipating and responding to patient needs and requests of the health care team. Allow care providers to focus on patient care by completing electronic requests which include but not limited to: prescription renewals within scope, patient online service messaging, completing pre-examination record information and various other patient forms, managing the flow of patient materials including requesting and processing outside medical records (OSM), assisting with prior authorizations, and serving as a direct contact and resource to the practice for patient electronic request

Currently employed at Mayo Clinic in the role of Desk Operations Specialist, Patient Appointment Service Specialist, Medical Administrative Assistant, Patient Service Representative or Imaging Assistant, or have been within the last two years; or, High school diploma or GED; and, Two years of customer service experience required, such as administrative, physician's office, appointment scheduler or retail/service industry. Individuals without relevant medical education or medical experience will be required to successfully complete a Medical Terminology course within six months of employment. Individuals may also need to complete an Anatomy/Physiology and/or Pharmacology course (whichever is most relevant to the department)

Associate's Degree and coursework in a healthcare related field is preferred (e.g., Administrative Clinic Assistant, Medical Office, Medical Assistant, Health Care/Medical Receptionist or comparable); Requires computer skills (i.e., Windows-based applications and intranet/internet use) with the ability to key board. Ability to work independently, be goal directed and have strong organizational skills. Effectively multitask without compromising quality. Excel in both verbal and written communication, including proper telephone etiquette and face-to-face interactions. Ability to communicate with individuals and small groups with credibility and confidence. Ability to handle difficult situations, remain calm under stress, manage emotional situations, display empathy and maintain positive communication. Turn problems into opportunities by developing innovative and creative solutions. Demonstrate a friendly, positive attitude, display energy and drive in performing daily responsibilities, and convey an impression which reflects favorably upon Practice Operations Support Services. Must be flexible as well as easily adapt to a changing work environment which will require ongoing maintenance of job-related skills/activities.