The Operations Specialist plays a key role in supporting Supply Chain Management (SCM) by facilitating essential communication and coordination with both suppliers and internal stakeholders. This position is responsible for resolving issues related to product pricing, order expediting, returns, and invoice/receipt discrepancies.

The role supports all core SCM functions, including managing a high volume of inbound communications via phone, tickets, and email from Mayo Clinic staff across all departments and external sources. A high level of customer service is required to ensure timely, professional, and solution-oriented responses.

The Operations Specialist acts as a primary contact for triaging SCM-related inquiries and issues, escalating and coordinating with the appropriate personnel as needed. This position also assists SCM leadership in training both new and existing staff, ensuring consistency and accuracy in knowledge transfer and performance. This role involves recognizing when policy or procedural violations have occurred and analyzing situations to determine the most appropriate course of action for resolution.

This position ensures all payment methods—including ACH, wire, and check payments—are processed accurately, securely, and within established deadlines. The role is responsible for performing timely bank reconciliations to ensure accuracy between bank statements and internal records. The position also supports stop payments, positive pay exceptions, and returned items. In addition, this role ensures compliance with internal controls, company policies, and regulatory requirements. It partners with financial institutions to resolve service issues, research transaction discrepancies, and optimize banking services to support business operations.  Attention to detail, strong organizational skills, and the ability to manage multiple priorities in a fast-paced environment are essential for success in this role. The ideal candidate demonstrates a proactive approach to issue resolution, identifies process improvement opportunities, and maintains a strong commitment to accuracy and compliance. This position does require on-site presence a couple times a month. 

Additional job-related duties may be assigned by leadership as needed.

Qualifications:

• Bachelor’s Degree AND 2 years of experience

OR

• Associate’s degree AND 4 years of experience

OR

• High School Diploma/GED AND 6 years of experience 

Academic and/or professional roles must provide evidence of the following skills:

Customer Service Excellence: Proven ability to deliver high-quality service and build strong stakeholder relationships.

Clear Communication: Demonstrated strong verbal and written communication skills, with the ability to convey information professionally and collaborate across teams. 

Attention to Detail: Track record of accuracy and thoroughness in managing data, documentation, and process execution. 

Problem Solving: Shown ability to identify issues, analyze root causes, and implement effective solutions in real-world or project-based settings. 

Critical Thinking: Evidence of thoughtful decision-making and data-driven analysis in complex or time-sensitive situations. 

Organizational Skills: Successful history of managing multiple tasks and priorities efficiently in fast-paced environments. 

Initiative & Ownership: Recognized as a self-starter who takes initiative and follows through on responsibilities with minimal oversight. 

Independence & Accountability: Demonstrated success working independently and delivering results while maintaining accountability. 

Professionalism & Work Ethic: Consistent commitment to high performance, integrity, and continuous improvement.