This individual is responsible for the facilitation of multiple Performance Improvement (PI) efforts and applies a variety of improvement methodologies (including lean, six sigma, theory of constraints, TQM, and human factors design) and group management techniques to support individuals and teams through process improvement initiatives. Works collaboratively with leadership to increase efficiencies, decrease costs, enhance safety, reduce variability, reduce errors/defects, improve outcomes and involve all appropriate personnel. This individual is responsible for needed continuous improvement training and education and works closely with other PI personnel to meet education needs at all levels throughout the institution. This individual should have the ability to respond to unexpected situations with resourcefulness, flexibility, creativity and professionalism. This individual is expected to continuously learn and apply new continuous improvement methodologies, and to spread successful innovation through the institution.

*This position is a 50% remote work. must live within driving distance to a Mayo Clinic Campus

**This vacancy is not eligible for sponsorship / we will not sponsor or transfer visas for this position.

During the selection process, you may participate in an OnDemand (pre-recorded) interview that you can complete at your convenience. During the OnDemand interview, a question will appear on your screen, and you will have time to consider each question before responding. You will have the opportunity to re-record your answer to each question - Mayo Clinic will only see the final recording. The complete interview will be reviewed by a Mayo Clinic staff member and you will be notified of next steps.

Requires a bachelor's degree in one of the following fields: nursing, business administration (with quality/operations emphasis), healthcare administration (with quality/operations emphasis), engineering, organizational development, human factors or similar field plus 3-5 years' relevant experience, with specific emphasis in: continuous improvement, customer service, systems analysis, working with outside consultants, group leadership and facilitation, interpersonal communication, team building. A master's degree is preferred in the above fields, with two years' relevant experience. Strongly prefer candidates with a healthcare background including clinical credentials (i.e., RN, BSN, MSN, DNP) or Clinical Professional in Healthcare Quality (CPHQ). Knowledge and understanding of and demonstrated experience applying continuous quality/service level improvement concepts. The incumbent should possess in-depth understanding of human relations, group dynamics, change theory, and improvement methodologies. Knowledge of management principles and techniques, problem-solving methodologies and analytic techniques, basic statistics, data analysis and graphic displays of information is preferred. Excellent oral and written communication skills as well as working knowledge of software such as spreadsheets, graphics and word processing. Ability to independently manage a varied workload of projects with multiple priorities; must be capable of consulting and working collaboratively with a variety of individuals. Other abilities include positivity, be an effective change agent, provide encouragement, stimulate innovative thinking under adverse conditions and meet short deadlines. Obtain Mayo Quality Fellows program Silver certification within one year of hire.