Quality Administrator

Position Overview

The Rochester Quality Administrator provides strategic and operational leadership for Quality and Safety across the Rochester practice, partnering with physician, nursing, administrative, and other clinical leaders to advance measurable outcomes for patients and teams.

This is an on-site, in-person leadership role based in Rochester. The Administrator is expected to be embedded in and visible across the Rochester practice, building strong relationships with clinical and operational leaders and maintaining a close connection to the teams and environments in which care is delivered.

This leader will be responsible not simply for managing quality and safety activities, but for helping shape what Quality and Safety must become. The Administrator will translate enterprise strategy and capabilities into the Rochester practice, identify and address site-specific opportunities, and ensure that learning and innovation from Rochester inform and strengthen the broader Mayo Clinic enterprise.

The Administrator will bring demonstrated expertise in quality, safety, healthcare improvement, clinical operations, or a related field and will be expected to lead effectively in a complex, highly matrixed environment. The successful candidate will combine strategic thinking with disciplined execution; use data to identify opportunities and drive accountability; build trusted partnerships with clinical and operational leaders; and simplify, standardize, and improve how quality and safety work is accomplished.

As healthcare and the Quality and Safety field evolve, this leader will also help redesign the work itself—leveraging data, analytics, AI, automation, and emerging technologies to reduce manual and low-value activity, strengthen decision-making, and create capacity for higher-value work. The Administrator will foster a culture of curiosity, continuous improvement, learning, and accountability while modeling Mayo Clinic's values and commitment to the needs of the patient.

Vision and Strategy

Lead Rochester’s Quality and Safety strategy by aligning priorities with enterprise goals, driving measurable outcomes, leveraging data to improve performance, and proactively addressing future healthcare challenges.

• Collaborate with leadership, establish, and drive departmental vision, operational strategy, and goals in alignment with Mayo Clinic’s overall strategy.
• Develop, communicate, and build consensus for goals in alignment with Mayo Clinic strategy.
• Lead and inspire team to prioritize, achieve goals, and advance outcome-based objectives. 
• Extend Mayo Clinic’s global reach. Assess and drive stakeholder engagement for new business opportunities.
• Establish and maintain relationships with external partners and collaborators in support of Mayo Clinic’s goals and objectives. 
• Effectively generates and implements new ideas.

People and Culture

Build and develop high-performing teams, foster a culture of trust and continuous learning, steward resources effectively, and communicate complex quality and safety issues clearly to drive results.

• Provide administrative leadership in Dyad/Triad relationship with Physician and Scientist leaders, exhibit and embody servant leadership, and display emotional intelligence to effectively adapt to changing environment. 
• Lead, engage, and motivate team to advance and transform health care, aligned to a culture of safety and Mayo Clinic values.
• Succinctly communicate and facilitate bi-directional communication and transparency in a complex environment.
• Create and deliver high level communications and positively interact with staff and stakeholders.
• Serve as role model for facilitating difficult conversations, managing change, and navigating ambiguity.
• Elevate a highly collaborative work environment and culture that promotes equity, inclusion, and diversity.
• Coach, mentor, and develop direct reports and other mentees to foster life-long learning and professional growth.

Operational Excellence

• Achieve excellence in administrative functions; self-directed with focus on driving operational and financial goals and metrics. 
• Demonstrate expertise and fluency in specific area of responsibility. 
• Balance department advocacy with the context of what is best for Mayo Clinic at large.
• Drive continuous administrative efficiency, optimization, and simplification using systems design, process improvement, and results-driven approaches. 
• Foster internal and external partnerships and engage with experts to bridge gaps and increase scale.
• Facilitate problem solving and systems thinking across team, navigating abstract concepts with finesse.
• Leverage influence, relationships, and networks to navigate the organization and address complex problems. 
• Facilitate quality, safety, regulatory, and service excellence. 

Transformation and Innovation

Drive innovation by reimagining processes, leveraging AI and emerging technologies, redesigning workflows for future needs, fostering a culture of experimentation, and preparing Quality & Safety capabilities for long-term success.

• Embrace innovation, inter and intra industry, and evolving technology to explore creative system designs to reimagine healthcare. 
• Demonstrate baseline knowledge of emerging technologies and data literacy. 
• Demonstrate global mindset and translate market trends and forecasts into strategic opportunities for operational success and new service line growth.
• Adapt and contribute in multiple environments to drive transformational change and innovation in alignment with strategic vision.

Financial and Business Acumen

• Provide oversight of and interpret financial data and business metrics to gain a comprehensive view of the organization's performance and develop solutions to achieve financial goals.
• Ensure strong financial stewardship for department, shield, and organization.
• Develop strategic business plans and new service lines based upon data-driven decisions and benchmarked best practices. 
• Demonstrate entrepreneurial mindset and execute new opportunities with internal and external partners, including new strategic opportunities through engagement with the Department of Business Development.
• Use data to drive performance across the team.
• Support effective decision making and ensure long term sustainability through deep understanding of healthcare, education, and research finance models, including revenue drivers.

Quality, Safety and Improvement

• Provide administrative leadership for an integrated approach to quality, safety, improvement, regulatory readiness, and outcomes.
• Bring demonstrated expertise and credibility in quality, safety, healthcare improvement, clinical operations, or a related discipline.
• Strengthen systems for identifying risk, understanding performance, learning from events and variation, and translating insights into improvement.
• Establish clear accountability for performance and partner with practice leaders to sustain improvement. 
• Promote systems thinking and address underlying causes rather than isolated problems or individual initiatives.

Enterprise and Practice Partnership

• Serve as a critical connector between the Rochester practice and enterprise Quality and Safety capabilities.
• Partner with enterprise leaders to translate common standards, capabilities, tools, and strategies into the Rochester practice.
• Ensure Rochester experience, innovation, and learning inform enterprise strategy and are scaled when appropriate.
• Build trusted relationships with physician, nursing, administrative, and other clinical and operational leaders across the practice.
• Navigate the matrixed organization effectively, leading through influence and shared accountability.

• Master's degree with a minimum of 3 years’ experience with progressively increasing leadership responsibility (five years preferred) in healthcare management or related industry experience to include people, projects or programs required.
• Demonstrated competency in leadership, people management, operations, finance, communication, innovation, and change management methodologies. 
• Operational experience must include demonstrated ability to work effectively and collaboratively in a multi-disciplinary environment with physician, scientist, educator, administrative, supervisory, and allied health staff. 

Preferred Qualifications

• Demonstrated leadership experience in quality, patient safety, healthcare improvement, clinical operations, or a closely related field strongly preferred.
• Demonstrated ability to lead complex, cross-functional work and achieve measurable outcomes in a highly matrixed healthcare environment.
• Demonstrated ability to build effective partnerships with physicians, nurses, other clinicians, administrative leaders, and multidisciplinary teams.
• Strong strategic, operational, financial, and data literacy, including the ability to translate data and insights into action and accountability.
• Demonstrated experience leading change, improvement, and transformation, including redesigning processes and challenging established ways of working.
• Ability to communicate complex information clearly and succinctly to clinical, operational, and executive audiences.
• Demonstrated curiosity and ability to understand and apply emerging technologies, analytics, automation, and AI to improve healthcare operations and outcomes.
• Record of developing people, building high-performing teams, and creating a culture of accountability, learning, and collaboration.