Senior Director-MCL Operations

This position is responsible for logistics, customer service, specimen operations, and inventory.

MCL Operations is highly regarded as the benchmark for excellence within the reference laboratory industry. MCL goes to market as a differentiated provider and leans heavily on the efficacy of those areas within the control of MCL Operations. MCL Operations serves as the functional link that enables MCL strategy execution in highly competitive markets. Turn-around-time, customer service, global logistic network and transportation management, specimen accessioning and distribution, specimen collection capabilities, management of remote on-site specimen processers, and management of field-based service representatives are critical to MCL business units and are directly controlled by MCL Operations. The Sr. Director-Operations-MCL is responsible for the planning, budget, FTE, capital and performance metrics for operational support of each MCL business unit. Domestic and international travel required.

This position is not eligible for visa sponsorship/we will not sponsor or transfer a visa for this position. Also, Mayo Clinic DOES NOT participate in the F1 STEM OPT extension program.

Master's degree in business, health care administration or related field and ten years of operational management experience are required. 

Additional Qualifications:

• Operational management experience must include a demonstrated ability to work collaboratively with internal (physician, scientist, administrative, supervisory, and allied health staff) and external client stakeholders. 
• Must have excellent organizational, human relations, decision-making and problem-solving capabilities as well as excellent presentation and communication skills.
•  Must possess strong financial analysis, and strategic and innovative thinking capabilities. 
• Must have ability and confidence to effectively function independently, be a self-starter, a team player and have led direct reports in previous positions.
•  Must be capable of effectively presenting to internal and external groups at a high level. 
• Must be accountable, adaptable, flexible, creative, dependable, responsible, and able to perform well within multi-functional environments. 
• Must be able to manage people and projects simultaneously and to exercise appropriate judgment when prioritizing projects while adhering to Mayo Clinic and MCL, LLC policies and procedures.
•  Experience leading customer service, domestic and global logistics, field-based service teams is a plus. 
• Operational leadership within an external-facing entity competing in a highly-competitive market is preferred.