The Lab Support Services Tech functions as an interdisciplinary team member that performs a wide range of services in clinic and hospital-based laboratories with direct patient care such as venipuncture, provides appropriate post-care of phlebotomy site, collects specimens, specimen processing and receiving desk duties, scheduling functions, waived point of care laboratory testing, assists with difficult sticks, and a variety of other services unique to the individual work area. Maintains positive patient identification at all times including collection and preparing specimens for analysis. Performs specimen collections and processing in a safe, accurate, and professional and timely manner. May perform prepping of containers with reagents or specimens as required for ordered testing, storage, and shipping/transport to internal lab testing areas. May perform order entry; retrieves and verifies patient collection data and patient special notations using appropriate sources. May perform specialty collections. Must be able to work in a fast-paced environment and work independently as well as a team environment. Must be able to cooperate with coworkers in the completion of assignments and sets priorities for specimen collection and workload in response to the specific needs of numerous requests or the work area. Employs standard precautions, infection control, and proper isolation techniques. Works with various computer information systems on a daily basis. Must use critical thinking skills and ensure that all services are in strict adherence to established directions and guidelines in the standard operating procedures by Mayo Clinic Department of Laboratory Medicine and Pathology. Demonstrates professional communication skills as well as proper technique and etiquette for answering the telephone and providing information. The individual must demonstrate confidentiality and trustworthiness as well as the ability to deal effectively with people in stressful situations, manage difficult and emotional situations, remain calm under stress, display empathy and maintain positive communication. Interacts with the patient, family, physicians, allied health staff, and visitors as a professional member of the laboratory team. Performs other job-related duties as assigned. Ability to work flexible hours to meet workload demands and accommodates schedule changes. Physical ability required for lifting, long periods of standing, and pushing and pulling lab equipment and patient wheelchairs.

High School diploma or GED required, And, Completion of a Phlebotomy, Medical Assistant program or equivalent, such as a new phlebotomy graduate; Or, 3 years of work experience in phlebotomy/medical assisting in a healthcare setting; Or, certified by a national association for phlebotomy or medical assisting, such as ASCP, AMT, NHA and 1 year of clinical experience.  Prior experience with phlebotomy, specimen processing, or clinical laboratory preferred. Familiarity with lifespan growth and development, basic anatomy, physiology, and basic medical terminology. 

Must be adaptable and well organized. Must have effective, professional interpersonal skills when working with physicians, co-workers, and patients. Must be able to accurately read specimen labels and follow standard operating procedures. In addition, must be capable of doing general troubleshooting and problem-solving
regarding laboratory procedures. Ability to effectively communicate both verbally and in writing. Must be able to distinguish colors. Must exercise caution to avoid potential exposure to hazards.

*Visa sponsorship is not available for this position; Also, this position DOES NOT participate in the F-1 STEM OPT extension program.

**A resume needs to be included for your application to be considered.

****Foreign trained lab personnel provide a detailed equivalency High School evaluation to include US equivalent degree at the applicant's expense.