Provides work direction, education, orientation, training, and operational problem solving within the assigned work unit on a day to day basis. Assist with developing and maintaining a customer-focused and efficient work unit that supports mail and material delivery; and telephone operations and other areas as assigned. Work units could be staffed up to 24-hours a day, seven-days a week at multiple sites. Communicates department policies and procedures and interprets departmental and institutional policies to staff. Assists in current technology that supports the maintenance and growth of progressive and efficiently organized work units. Must be flexible to respond to changing priorities and handle changing workflow. Serves as a professional example and team leader to staff members working all shifts. Responsible for the development and management of productivity statistics to support staffing and works collaboratively with supervisor in expense management of work unit. Employs and promotes the use of quality management tools to ensure continuous improvement of systems, customer service and operations of work unit. Must be flexible to help at other locations across SWMN if needed.

Bachelor's degree or Associate degree with minimum of two years leadership experience as an assistant supervisor or work unit lead preferably in a medical center environment.  Or, High school diploma and four years leadership experience as an assistant supervisor or work unit lead, preferably in a medical center environment. Must be able to demonstrate strong customer service, team building, and leadership skills, supervise daily operations, and must be able to work independently without direct supervision. The ability to interact professionally with patients, guests and staff is a must. The position also requires strong spoken and written communication skills, problem solving skills, decisiveness, and the ability to cope with ambiguous situations.

Visa sponsorship is not available for this position.  This position is not eligible for F-1 OPT STEM extension.